Terms & Conditions

Assalamu Alaikum

Welcome to Pixeleers. These Terms & Conditions govern your use of our services. We've written them to be clear, fair, and aligned with Islamic business principles of honesty (Sidq) and trustworthiness (Amanah).

Last Updated: October 25, 2026

1. About These Terms

1.1 Agreement

By engaging our services, you agree to these Terms & Conditions. If you have questions or concerns, please contact us at mohyddin@pixeleers.com before proceeding.

1.2 Our Commitment

We operate according to Islamic business ethics:

Amanah (Trustworthiness) - We honor our commitments
Sidq (Truthfulness) - We communicate honestly
Ihsan (Excellence) - We strive for excellence in all we do
Barakah - We seek blessed growth through fair dealings

1.3 Islamic Values Commitment

Beyond our own principles, we commit to:

Respect Islamic values and beliefs in all our work
Never engage in activities that contradict Islamic teachings
Ensure all deliverables align with Shariah principles
Consult with you on any religiously sensitive matters
Support the growth of the halal economy

1.4 Equal Treatment & Non-Discrimination

In accordance with Islamic justice (Adl):

We serve all clients fairly regardless of gender, race, ethnicity, or background
We do not discriminate based on personal characteristics
We treat everyone with dignity and respect
Equal quality of service for all clients
Islamic values of fairness guide all our interactions

2. Services

2.1 Service Scope

We provide digital services including:

Halal Web Design & Development
Islamic Digital Marketing & SEO
Islamic Branding & Identity
Islamic E-commerce Solutions
Islamic Business Consulting

Each project's specific scope will be outlined in your project proposal.

2.2 Service Delivery

Services are delivered according to agreed timelines in your proposal
We commit to quality work following modern web development best practices
All services follow Shariah-compliant practices
We maintain professional standards throughout delivery

2.3 Shariah Compliance

We ensure our services avoid:

Interest-based financial elements (riba)
Inappropriate or immodest imagery
Unethical marketing practices
Halal advertising violations
Privacy-invasive tracking

2.4 Halal-Only Services

We are committed to serving halal businesses only:

We do not work with businesses promoting haram products or services
This includes alcohol, gambling, interest-based finance, inappropriate content, or any business model prohibited by Islamic law
We reserve the right to decline projects that conflict with Islamic values
This ensures we maintain the barakah (blessing) in our work and partnerships

2.5 Ethical Marketing Standards

All marketing and advertising services follow Islamic ethical principles:

No deceptive or misleading claims
No inappropriate, offensive, or vulgar content
No manipulation or exploitation of consumers
Honest representation of products and services
Transparency in all communications
Respect for dignity and modesty

3. Payments & Pricing

3.1 Pricing

All prices are quoted in British Pounds (£)
Prices are exclusive of VAT
VAT will be added if/when Pixeleers is VAT-registered (currently under £90,000 threshold)
Custom quotes provided based on project scope
Transparent pricing with no hidden fees

3.2 Payment Terms

Standard Payment Structure:

50% deposit to begin work
50% final payment upon project completion

Payment Methods:

Bank transfer
Halal-compliant payment gateways
No interest-based financing

3.3 Payment Schedule

Deposit due before work commences
Final payment due within 7 days of project completion
Late payments may incur project delays
Outstanding balances prevent site launch/handover

3.4 Fair Pricing Philosophy

In line with our "Barakah-focused pricing":

We charge fair rates for quality work
No profit maximization at client expense
Transparent breakdown of costs
Value-based pricing

4. Project Process

4.1 Our 4-Phase Process

Phase 1: Discover

Deep research and business immersion
Vision alignment with Islamic values
Complete understanding of your needs

Phase 2: Design

Transparent proposal with clear deliverables
Design concepts and prototypes
Your feedback and approvals

Phase 3: Deliver

Collaborative implementation
Iterative refinement for excellence (Ihsan)
Testing and quality assurance

Phase 4: Ongoing Support (Optional)

Continued partnership available via paid retainer
Strategic advice on request basis
Priority booking for future projects
Alumni discount on additional services

4.2 Project Timeline

Timelines specified in project proposal
Typical web projects: 4-8 weeks
Complex projects: quoted individually
Delays communicated promptly

4.3 Revisions

Included Revisions:

Web Design: Up to 3 rounds of design revisions
Content: Up to 2 rounds of content revisions
Other services: As specified in proposal

Additional Revisions:

Billed at £75/hour
Quoted before work begins
Documented and approved in writing

5. Client Responsibilities

5.1 You Agree To:

Provide necessary content, materials, and access
Respond to requests within agreed timeframes
Review and approve work promptly
Make timely payments
Provide honest feedback

5.2 Content & Materials

You must provide content or approve our content creation
Images, logos, and materials must be legally owned/licensed
You're responsible for content accuracy
You must ensure content is Shariah-compliant

5.3 Feedback & Approvals

Review work within 5 business days
Provide clear, specific feedback
Formal approval required for major milestones
Delays in approval may extend timeline

6. Intellectual Property

6.1 License Granted

Upon full payment, you receive:

Exclusive license to use the final website design for your business
Non-exclusive license to use custom code (not ownership due to third-party dependencies)
License to use custom graphics and materials created for you
All project deliverables for your business use

You may NOT:

Resell or redistribute our code as a template/theme
Use deliverables for other businesses without additional licensing
Remove copyright attributions from code or documentation

6.2 Our Ownership

We retain rights to:

Our proprietary frameworks and tools
Pre-existing code libraries
Design templates and components
Our methodologies and processes

6.3 Third-Party Elements

Some projects include:

Open-source software (respective licenses apply)
Stock images (licensed for your use)
Third-party plugins (subject to their licenses)
Fonts and icons (appropriate licenses obtained)

6.4 Portfolio Rights

We may:

Display your project in our portfolio
Use project as case study (with your permission)
Reference your business as a client
You may request anonymity if preferred

7. Warranties & Liability

7.1 Our Warranties

We warrant that:

Work performed with professional care and skill
Services comply with agreed specifications
We hold necessary rights to deliver work
Work is original or properly licensed

7.2 Warranty Period

Web projects: 30 days post-launch for bug fixes
Design work: Revisions during project only
Ongoing services: Continuous quality commitment

7.3 Limitation of Liability

IMPORTANT: Pixeleers is a sole proprietorship without professional indemnity insurance at this time.

To the fullest extent permitted by UK law:

Our maximum liability is limited to the total fees actually paid for the specific project
We're not liable for indirect, consequential, or loss of profit damages
We're not liable for third-party service failures (hosting, payment processors, etc.)
Limitations don't apply to death/personal injury caused by our negligence or fraud
Clients are strongly advised to obtain their own insurance for business-critical projects

7.4 Disclaimer

We cannot guarantee:

Specific SEO rankings or traffic
Specific conversion rates or sales
Freedom from all bugs (complex software)
Uninterrupted service availability

8. Support & Maintenance

8.1 Included Support

Post-Launch (30 days):

Bug fixes and technical issues
Minor content updates
Training and guidance
Email support

8.2 Post-Project Support

Our commitment includes:

Consultation available on reasonable request basis
Strategic advice (billable after 30-day warranty period)
Questions answered subject to our availability
Support priced fairly based on time required

8.3 Maintenance Services

Optional ongoing maintenance:

Monthly retainer packages available
Updates and security patches
Content updates and modifications
Performance monitoring

9. Termination & Cancellation

9.1 Your Right to Cancel

You may cancel at any time with written notice.

Cancellation Terms:

Before work begins: Full refund minus £50 admin fee (covering proposal preparation)
After discovery phase: Refund of unused portion minus work completed
During development: Pay for work completed to date (minimum 50% deposit retained)
After delivery: No refund (project complete)

9.2 Our Right to Terminate

We may terminate if:

You breach these terms
You fail to make required payments
You request unethical or haram work
Partnership is no longer viable

9.3 Fair Cancellation

In line with Islamic ethics:

You pay only for work actually completed
We invoice based on fair value delivered
No penalty fees beyond work performed
Amicable resolution sought first

10. Confidentiality

10.1 Your Information

We keep confidential:

Business information you share
Strategic plans and ideas
Proprietary information
Personal data (see Privacy Policy)

10.2 Our Information

You agree to keep confidential:

Our methodologies and processes
Proprietary tools and frameworks
Unpublished work and concepts
Pricing and business information

10.3 Exceptions

Confidentiality doesn't apply to:

Information already public
Information independently developed
Information required by law to disclose
Information with written permission to share

11. Third-Party Services

11.1 External Services

We may use third-party services:

Hosting providers (Cloudflare)
Payment processors
Analytics tools
Email services
Booking systems (Cal.com)

11.2 Your Responsibility

For third-party services:

You agree to their respective terms
You're responsible for their fees (if any)
We're not liable for their failures
We'll assist with integration and setup

12. Disputes & Resolution

12.1 Amicable Resolution

In the spirit of Islamic conflict resolution:

We'll first attempt friendly discussion
Open communication in good faith
Fair and honest resolution
Mutual respect maintained

12.2 Formal Mediation

If needed:

Professional mediation before legal action
Independent mediator agreed upon
Costs split equally
Good faith participation required

12.3 Governing Law

These terms governed by English law
Courts of England and Wales have jurisdiction
UK consumer protection laws apply
Islamic arbitration considered if mutually agreed

13. General Terms

13.1 Entire Agreement

These Terms, along with your project proposal, constitute the entire agreement between us.

13.2 Changes to Terms

We may update these terms with 30 days notice
Existing projects continue under original terms
New projects use updated terms
Material changes communicated directly

13.3 Force Majeure

We're not liable for delays due to:

Natural disasters
War or civil unrest
Government actions
Internet/infrastructure failures
Other events beyond our control

13.4 Assignment

You may not assign your agreement without our consent
We may assign to affiliated entities
Rights and obligations transfer with assignment

13.5 Severability

If any provision is unenforceable:

That provision is modified to be enforceable
Other provisions remain in full effect
Intent of parties preserved

14. Contact & Questions

14.1 Questions About Terms

14.2 Business Structure

Legal Status: Private Limited Company Registered Name: Pixeleers Ltd Company Number: 16884806 Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ Date of Incorporation: 1 December 2025 Director: Mohyddin Tash Trading As: Pixeleers Digital Studio Contact: Birmingham, United Kingdom

Important: Pixeleers operates as a UK registered limited company with full limited liability protection. All contractual obligations are undertaken by the company entity.

14.3 Response Time

We aim to respond to all inquiries within 1-2 business days, insha'Allah.

Acceptance

By engaging our services, you confirm:

You've read and understood these terms
You agree to be bound by them
You're authorized to enter this agreement
Information you provide is accurate

Jazakallahu Khairan for choosing Pixeleers. We look forward to a blessed partnership built on trust, excellence, and mutual success.

Document Version: 1.2 Last Updated: October 25, 2026 Next Review: May 26, 2026